Forecourt Accident On The
Kingsway Led To A Far Higher
Settlement Than First Offered

A woman in her fifties who was injured on a petrol station forecourt near the Kingsway in Dundee. As she walked across the site, a driver moved forward without seeing her and ran over her foot. The injuries were serious. She suffered multiple fractures, ongoing pain, and reduced mobility that affected her independence, her confidence, and her ability to keep working as normal.

What made the situation harder was that an early offer was made by the insurer before the full medical position had been properly assessed. The figure looked quick, but it did not come close to reflecting the real impact of the injury. It took no real account of lost earnings, recovery time, future symptoms, or the effect the accident was already having on her work and daily life.

Once the case had been looked at properly, the full picture became much clearer. Medical evidence showed that this was not a minor foot injury that would quickly pass. The consequences were wider and longer-lasting. The client needed support with pain management, rehabilitation, and coming to terms with how much her routine had changed. Evidence was also gathered to show the financial pressure caused by time off work and the knock-on effect on her employment.

During the claim, interim financial support was secured to help cover immediate costs while the case was ongoing. That gave the client breathing space at a time when she felt vulnerable and under pressure. When the claim eventually settled, the total outcome was far higher than the insurer’s first offer and reached £190,000.